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Setup inbound mail processing
If your mail server has a firewall or other IP based security, you may need to configure it to allow the app’s public IP address so we can access your mail servers:
JEMH Cloud Outgoing IP addresses
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Region
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IP addresses to allow
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USA
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| Code Block |
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54.210.55.45
54.210.87.155 |
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EU (Frankfurt)
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| Code Block |
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18.199.53.18
3.72.144.3 |
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First, if your services are using IP-based security measures, make sure all relevant IP addresses used for outbound connections are allowed access.
Next we will configure JEMHC to process emails retrieved from an incoming mail server. Firstly, we will select a project that emails should create issues in. Later on you can add additional projects to the configuration - this is just for initial set up. You will also be asked for an issue type.
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| title | Create Message Source configuration assistance |
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Setting | Description |
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Name | Name of the message source | Type | Message source type | Preset | Presets which can be used to simplify the remaining configuration i.e. Host/Post | Host | Message Server's hostname or IP Address | Port | Message Server's port | Timeout | Connection to be timed out based on the configured time (seconds). Leaving this configuration blank would result the timeout to be 30 second | Username | Username to access the account | Password | Password to access the account | SSL | Does the connection use SSL? | SSL Certificate Validation | SSL Certification Validation | Check Server Identity | RFC 2595 specifies additional checks that must be performed on the server's certificate to ensure that the server you connected to is the server you intended to connect to. This reduces the risk of 'man in the middle' attacks. | Read Strategy | Read Unread and Mark As Read - Only the unread emails in the mailbox are to be processed and once read, they will be flagged as read (Default). Read All and Delete - All the emails in the mailbox will be read and deleted after they are successfully processed. NOTE: For example: UserA has been using Read Unread and Mark As Read read strategy for past 5+ months and currently has over 2000 emails residing in the inbox. However, the user has now decided to switch the read strategy over to Read All and Delete and the consequence of this turned out that all the mails residing in the inbox folder were processed by JEMHC which resulted to exceeding the allowance. For example: read strategy (in JEMHC) has been set to Read Unread and Mark As Read and the Mail Server (POP) has been configured to Delete Gmail's copy once it has been processed. The end result of this would be the processed mail will be deleted from the inbox as per configuration. |
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Until the mail server setting has been used, its status will be 'unknown'. To validate this, use the ▸ ping action, loacated under the … more actions icon. Here, the outcome is that the SMTP server is now Online (this would have happened anyway on first actual usage):
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Recent outbound notifications can be reviewed through: Auditing > Outbound Messages, you can see the outbound message configuration tests sent using ▸ ping.
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The Auditing > Events view shows the webhook events sent by Jira, and indicates whether they were handled or not. Any Jira issue actions that trigger events matching the selected notification mapping(s) will be shown in the Events view:
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