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Field

Description/Notes

Use in Create

Use in Comment

epic name

Required when creating an issue of type "Epic"

(tick)

(error)

epic link

Required in order to link an issue to a parent Epic.  The value used is the name of the epic you are linking it to.

(tick)

(tick)

epic colour

The colour pre-set used for the Epic.  The values are ghx-label-1 to ghx-label-9.

(tick)

(tick)

Jira Service

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Management

Field

Description

Create

Comment

organizations

Sets the Organizations field on requests. The value can be either the ID or name of one or more Organizations. Multiple values should be comma separated.

(tick)

(tick)

internalComment

Used to set whether a comment is internal (private, not seen by customers) or not.  Can only be used by Agent users. Value is boolean (true or false).

(error)

(tick)

Other

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Referring to a related

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issue key

Field

Description

Use in create

Use in comment

issueKey

this Directive can identify an issue directly, e.g. with a value of ABC-123. Alternatively, it is also possible for this to be a simple assertion for a custom field value, e.g.: with a value of Custom Field X=123456789 a JQL search will be triggered for issues containing that value. The first found will be commented upon.

(error)

(tick)

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