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When an issue is created if the contact email relates to an existing user, it will become the reporter.
Notifications with forms
Currently, when a form is used to create an issue it will simply set the values onto the related Fields on the issues. Due to this it means that the JEMHC notification will state that each individual field has been updated.
With that said, if you would like to have a copy of the form within the Notification you would need to enable Create and attach a PDF of the form to the issue within Form > Settings as this will then result in a PDF copy of form being added within the issue which in return will be attached within the JEMHC Notification.
Note: You would need to ensure that Attachments are enabled within JEMHC > Notifications > Email > Notification Mapping > Attachments > Include Attachments.
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We have an internal ticket to add a new feature that will extract and show the form within the JEMHC Notification without the need to adding an attachment to the ticket. Internal Ticket:
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