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Summary
When an email is forwarded the mail server will add a forward prefix to the subject of that email. JEMH has configuration option that allows you to customise the prefixes that JEMH will look for. This configuration option is: Profile > Email > Pre-processing > Forwarded Email Subject Prefixes. This setting is configurable as the prefix used is dependant on the localised language. For example if the language is English it will use “Fw” whereas if the language is French it will use “Tr”.
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JEMH processing
When JEMH finds a matching prefix it will:
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Note: The prefix “Re:” should not be added to the Prefix configuration as this is commonly used for replies and this would result in content not being removed when commenting on a Issue.
Example email processing
Below is a Forward message with the process actions for both Create and Comment:
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