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Duplicate emails stack up on the same issue as a comment.
The issue to be resolved when a Nagios notification indicates the problem has been resolved/
Content of the Nagios email body happens to be of the KEY: VALUE format, allow these to be mapped to custom fields.
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From the example email above, the following Custom Fields could be defined (and will be for this example).
Notification Type
Service
Host
Address
State
Date/Time
| Info |
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NOTE: The entire content of the message will still be used as the Issue Description or Comment. |
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Notification Type
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Service
...
Host
...
Address
...
...
Date/Time
How to Enable
Go to Profile > Project Mapping > Field Processors > Edit (cog)
Set Apply field processors to On Create/Comment
Enable Nagios Notifications Field Processor
Looking at the Nagios of the configuration section, an example configuration has been pre-populated, which will be good enough for our example message.
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If you provide a Workflow action and resolution, OK messages will transition (fix) the open issue.
Each PROBLEM (not OK) phrase can be mapped to a Priority. E.g. a CRITICAL message can change issue priority to Blocker.
Example use case
Example Critical notification | Example OK service Restoration notification | ||||
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