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The forward mail links to an entry in JEMH > Auditing > Incoming Mail. The first thing to look at is the Report (see https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/1111523333/Use+Incoming+Mail+Auditing#Report ) that will provide processing details and quite possibly the reason for the processing failure. If you read this and take action, you may be able to solve the processing problem without waiting for our support team!

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