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- JIRA Issue Tracker ( https://thepluginpeople.atlassian.net ) This is the primary support communication method
- Questions forum ( https://thepluginpeople.atlassian.net/wiki/questions ) This is appropriate for simple questions or queries
- Email ( support@thepluginpeople.com ) Email is fine for initial queries, but in most cases, Issues will be required (above) to better manage the case
- Telephone (office: +44 1242 802-757 - mobile: +44 791 468 3169) within UK office hours (above). Telephone is not a primary support communication method, conversations cannot be referred, there is no history and in most cases, Issues would still be required (above) to better manage the caseWebex etc
- Live video calls are also not a primary support communication method, meets take a lot of time, conversations cannot be referred, there is no history. Driving support through JIRA makes the customer think about the problem by putting it down in an issue. This channel may be considered for use once our primary channel (Jira) has been used and has proven to not be enough to get a support request resolved.
Support: Time to response
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