Versions Compared

Old Version 6

changes.mady.by.user Phil Evans

Saved on

compared with

New Version Current

changes.mady.by.user Phil Evans

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Table of Contents
maxLevel7
minLevel1

Providing an Email Export and Profile Export from Auditing

Step-by-step guide

The following information is needed most of the time.  Providing it first speeds up our response (asking for this information)

...

Info

Please

  • Use specific summaries, non-specific summaries like "It doesn't work" are not helpful!

  • Describe in a sentence or two what you want to happen, and what you see currently happening.

Flagging Inbound Message for Support

Note

Only available for Inbound Messages. Please follow the procedure above for other sources i.e. Interactive Issue Creation.

Step-by-step guide

  1. Navigate Inbound Messages by going to JEMHC > Auditing > Inbound Messages

  2. Find the affected Inbound Message Item and click the cog icon

  3. A menu should appear, please click the “(blue star) Flag for Support” option. As shown below:

  4. Then fill in your Desired and Actual Outcome text fields. Such that Desired Outcome describes what should be the result and Actual Outcome describing the actual processed result. Once completed click the Flag for Support button.

  5. After clicking the Flag for support button a Support Ticket will be generated on our Support Portal automatically.

...

Page Properties
hiddentrue

Related issues

 

Retrieving Event Data

Step-by-step guide

  1. Navigate to the Events tab in Auditing via JEMHC Configuration → Auditing → Events as shown below:

  2. Image Added

    Find the related Event Data and export the data via: An Event Table Item → More Actions button (…) → Export Button. As shown below:

    Image Added

  3. You should receive a JSON file which you can add to your Support ticket