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Summary
JEMHC allows you to create and customise templates that are used to render the outbound email content. These templates allow you to modify the Subject and the content (Text and HTML). Templates use a markup language called Velocity, to learn more about this, new users should read the Velocity User Guide.
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Note - these do not control whether to display the comment or fields themselves, instead these methods control whether to display the entire notification or not. The Template Set is run once for each recipient user and if neither of these methods is called for an individual user then that user won't get the notification. It's possible that a macro will call one of the methods for, say, a JSD agent but not for a JSD customer - such as when an internal comment is made.
Previewing Templates
When a template is edited, a previously created Preview Context can be used to drive the template, selected in (1) below:
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The template content can be previewed in TEXT or HTML (2):
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The HTML preview is a restricted view to avoid common CSS injection problems that content within the Preview Context can cause. After the user clicks through a warning, the user can see the fully rendered content:
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Fully rendered HTML:
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