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The Plugin People business hours are Monday - Friday 9AM - 5pm UTC/GMT (see time there now).  However, it is quite common for support cases to be worked on and / answered much later than this, and even over weekends .  There are also additional support resources in the PST time-zone.

Whilst there are many public holidays here in the UK, support is never far away, initial responses should be expected within 24hrs.

- your issues are important to us!

Public Holidays

There are several annual Statutory bank holidays where the office will be technically be closed, however, best endeavours will always be to reply within 24hrs, regardless of holiday.

2014

2015

Support Includes

• Help with product installation and licensing
• Help with product upgrades
• Help troubleshooting problems with The Plugin People add-ons.
• Help identifying workarounds to problems with the The Plugin People add-ons.

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• JIRA Issue Tracker ( https://thepluginpeople.atlassian.net )  This is most appropriate for non-trivial problems, where screenshots, or other supporting files may be required
• Questions forum ( https://thepluginpeople.atlassian.net/wiki/questions ) This is appropriate for simple questions or queries
• Forums ( https://getsatisfaction.com/thepluginpeople ) This is the legacy forum, it will be phased out soon
• Email ( support@thepluginpeople.com ) Email is fine for initial queries, but in most cases, Issues will be required (above) to better manage the case
• Telephone ( +44 791 468 3169 ) Telephone is not ideal for support, conversations cannot be referred, there is no history and in most cases, Issues will be required (above) to better manage the case

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