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Go to Notifications -> Theme -> Create
Select the theme, e.g. JIRA (System) as your source of templates and select the Issue Template Sets required (CTRL + left mouse click).
Submit. This will copy the JIRA theme, 3 Template Sets and it will take you to the new theme edit screen. In the macro tab, replace the jemhIncludeStandardActionHeader and jemhIncludeBody macros with the macros below.
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Support Jira Header Macro
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Go to Notifications -> Preview. Select the new Issue Created Template set named Issue Created: Issue Created Jira Support (User)
Test the template sets with different preview contexts. Examples:
Developer user creates an issue using UI
User creates an issue via email
Developer user comments an issue via UI
Repeat steps using other template sets and preview contexts.
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Go to Notifications -> Notification Mappings -> Issue. Cog Email -> Edit your mappingPen
Theme Changer, select JIRA Support (User). This action updates all events with the new theme's template sets.
After submit, email notifications will use the new theme.
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It's recommended to test your theme with Test Cases. Also, keep an eye on Auditing -> Events. The latest sent emails are recorded in Auditing -> Outbound Messages. Click in one of the audit items, Cog -> View HTML Body |
Pop-up shows the real email sent to a user. |
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JEMH Server Template CompatibilityPlease note that JEMH Server templates are not compatible with JEMH Cloud. Attempting to use a template copied from JEMH Server may result in errors or other unexpected results. |
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