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This feature requires Jira Service Management to be installed. If you do not have that but still want a Customer Satisfaction feature see Use Directive Sets where there is an example CSAT scenario.
Jira Service Desk has a Customer Satisfaction feature which can be used to gather customer feedback upon issue resolution via email. JEMH cannot make use of Jira Service Desk's internal email templates, however identical functionality can be achieved via a customised JEMH email template.
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