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There are several annual Statutory bank holidays where the office will be technically be closed, however, best endeavours will always be to reply within 24hrs, regardless of holiday.
2014
| 25 Aug | Mon | Summer bank holiday |
| 25 Dec | Thurs | Christmas |
| 26 Dec | Friday | Boxing Day |
2015
| 1 Jan | Thur | New Years Day |
| 3 Apr | Fri | Good Friday |
| 6 Apr | Mon | Easter Monday |
| 4 May | Mon | Early May bank holiday |
| 25 May | Mon | Spring bank holiday |
| 31 Aug | Mon | Summer bank holiday |
| 25 Dec | Fri | Christmas Day |
| 28 Dec | Mon | Boxing Day (substitute day) |
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- JIRA Issue Tracker ( https://thepluginpeople.atlassian.net ) This is the primary support communication method
- Questions forum ( https://thepluginpeople.atlassian.net/wiki/questions ) This is appropriate for simple questions or queriesForums ( https://getsatisfaction.com/thepluginpeople ) This is the legacy forum, it will be phased out soon
- Email ( support@thepluginpeople.com ) Email is fine for initial queries, but in most cases, Issues will be required (above) to better manage the case
- Telephone ( +44 791 468 3169 ) Telephone is not a primary support communication method, conversations cannot be referred, there is no history and in most cases, Issues would still be required (above) to better manage the case
- Webex etc are also not a primary support communication method, meets take a lot of time, conversations cannot be referred, there is no history. Driving support through JIRA makes the customer think about the problem by putting it down in an issue.