Notifications
Notifications are driven by WebHook events sent by JIRACloud, they are much more limited in terms of 'what' the events are than JIRAServer provides, for issues there are only:
- Created
- Updated
- Deleted
There are also a range of system notifications.
Themes
Notifications in JEMHCloud are all themed. There are two internal Themes available, JIRA and Generic.
JIRA Theme
The JIRA theme mimics the look and feel of JIRA notifications.
Generic Theme
The Generic theme is a reduced version of the JIRA theme, more suitable for simple email based support (primary use case).
Create a Notification Mapping
Navigate to the Notifications > Issue screen, select Create to get a dialog:
The Dialog:
NOTES:
- In this example, HTML notifications were selected, this also allowed Wiki Rendering to be enabled - this allows wiki markup in JIRACloud to be rendered in outbound notifications.
- The Generic theme was selected
- Issue Deleted template was deselected, removing notifications of this event
- Projects were changed from 'all' to just the Support project
Further down the dialog:
NOTES:
- A target audience of Email and JIRA users is set
- Custom fields (Sender Email Address and Email User Participants) are set
- Attachments (outbound) included but limited to 2MB each, not more than 4MB per message
- Sender Personal set to always be PPL rather than be set by the display name of the user making the change
The Participant User field above is a diagnostic entry, it allows a given user to be BCC'd on EVERY message generated. When initially setting up this helps to:
- validate messages are sent in response to changes
- look and feel is appropriate / working as expected
Once happy with the outcome, you'll be pleased to remove yourself from this entry!
Once Saved
A summary of this is listed:
