Jira runs on a Java Virtual Machine (JVM). If that JVM hangs or freezes, it can be difficult to diagnose what caused the problem. In order to diagnose, you will need to get a “thread dump” from your JVM while the freeze/hang is occurring.
Once you have the hang occurring again, please use the Java jstack
utility via the server terminal to print a thread dump:
Use Java command jps
to list JVM processes, or use another method to find the process ID of the JVM running Jira
Use jstack -l <pid>
where <pid>
is the Jira JVM process ID number
If the command fails to print, use jstack -F -l <pid>
to force the command
Attach the output to your support case with us
The above assumes that Jira is running on a Linux server. Similar Java commands will be available for Windows servers.
The above assumes that Jira is running on a Linux server. Similar Java commands will be available for Windows servers.