Users without a Jira user account are sending emails to JEMHC to create or update issues. Optionally, you may want these users need to be notified of events for issues they are involved with.
In order for non-jira users to participate in issues via email, their email addresses need to be present on the issue in one or more custom fields. When JEMH Cloud is installed, it also adds 3 custom fields to the system. These are:
Email Sender Name
Email Sender Address
Email Participants
These can be used, or you can create and use your own.
If you decide to use your own custom fields, ensure that:
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Navigate to Profiles > Project Mappings > Email only users
section and configure the same created custom fields.
After saving, JEMH Cloud will now check if email sender's (Non-Jira Users) email address exists in the configured fields. If their address is found in the configured custom field(s), then they are allowed to comment on the issue.
Navigate to Notifications > Email
and edit corresponding project mapping. Under Audience the Audience Address Custom Fields: field needs to be assigned with the same configured custom fields, as per example: