To allow JEMHC to process mail from a mail server you will need to add a mail server connection into the JEMHC configuration as JEMHC is unable to poll mail from the internal Jira cloud mail server. Below are the steps to configure new mail server connections
To configure a new Message Source you need to press Create
This will then show a form which needs to be filled in correctly with the relevant details about the mail server.
Once filled in you will then need to press Test Configuration and this will ensure that a connection can be made to the mailbox.
If successful it will present a message that is similar to the following:
If unsuccessful then it will present a message similar to the following:
It is also possible to connect to mail servers by using Oauth. Which is typically used by Gmail and Microsoft.
See the following pages for info about adding mail server connections using Oauth:
Microsoft - Integrating with Microsoft 365 using OAuth
Once the Mail server connection is created there are some actions that will allow you to test, edit or delete the connection. The current actions are:
This is used to test the connection and will display if there are any messages left in the mailbox that can be processed and any issues that may have occurred.
This will open the Message Source configuration, allowing you to make changes to the configuration and test the configuration.
This will create another Message Source that is a exact copy of this Message source.
This will remove the Message Source from JEMHC meaning no further mail will be processed.