Plan Upgrades
Plans have not been changed since NOV 2014, there have been only a few customer who have exceeded Plans, usually by message count, so from JUNE 2015, the following plan changes will apply:
Plan | Previous Msgs | From June Msgs |
|---|---|---|
Guppy (10) | 500 | 500 |
Clownfish (15) | 750 | 800 |
Tetra (25) | 1000 | 1250 |
Piranha (50) | 1500 | 1750 |
Octopus (100) | 2500 | 3000 |
Marlin (500) | 5000 | 5000 |
Shark (2000) | 10000 | 10000 |
Whale (unlim) | 16000 | 16000 |
This results in a distribution as shown:
Future changes for plan exceeded scenarios
Currently, when Plans are exhausted, JEMHC continues to generate outbound notifications (being nice!) but, that actually occurs indefinitely, which could result in mass email generation that could be detrimental to the JEMHC service. An upcoming release will address that, to provide a limited period where outbound notifications will work (e.g. 10% arbitrary level beyond Plan) before they too are stopped After that point, events will be queued for delivery, for a time. We still have to work out the detail but expect the implementation will be adequate for anyone in this situation.
Checking your Plan Usage
Use JEMHC admin, check the Licensing tab for a view of current month usage:
See your history usage over the last month with the report under the above, the annual trend is particularly useful to illustrate trends in your usage (ie constant, or UP UP UP!)
What Plan do you have?
See the Plans page
Who gets notified when of Plan consumption
You can manage who gets notified at a nominated usage level, as well as on complete use:
What to do when a Plan is exhausted?
When your Plan allocation is used up because there was an uncharacteristic bump in your usage. To recap there are two get-outs for plan exhaustion:
Use a DataPack, for short term volume increase
Get a Plan Upgrade, these are only available as a one off advance annual upgrade, regardless of subscription status.
See App licensing for more.