Exclusions

What are exclusions

Exclusions, as the name suggests, allow you to prevent certain emails, attachments and notifications from being processed. Excluded items can be either forwarded (to the forward user) or dropped silently.

Who can configured exclusions

JEMHCloud global configuration has an Exclusions section that applies to all email processing done by the app. Exclusions is also available to Jira project administrators, where the configuration is scoped to the project, and is in addition to globally configured exclusions.  When exclusion rules apply, removing attachments or stopping the message from being processed, the JEMHC > Auditing > item > Report contains details as to why.  Auditing is located in global configuration (JEMHCloud > Auditing) and through the Jira project administrator screen (Project Admin > JEMHCloud > Auditing).

Use cases for exclusions

Common reasons to exclude an item include Postmaster addresses, e.g. informing you that the recipient address can’t be found. Other automated response systems are also good candidates for being excluded. You may also want to exclude file attachments, a common annoyance can be email signature images being attached to created issues, attachment exclusions allow you to remove these unwanted attachments.