Get notified via non-email connections when a message source/outbound goes offline

When an inbound email source or outbound connection has been offline for an hour, JEMHC sends an email notification to your “System Notification” email addresses. Non-email outbound connections such as Slack and SMS can also be configured to send the same notification.

Lets use an SMS connection as an example.

Navigating to JEMHC > Messaging > Outbound > SMS Transports we see a list of our current SMS connections. We already have an SMS connection set up. If you would like to know more about creating SMS connections, see https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/3769565199 for more details.

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Editing the connection, we see a checkbox called Alternative offline notifier. Checking this setting makes a new field appear where we can specify the phone number to use in this scenario.

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With the above set, offline notifications will now be sent via this SMS connection in addition to the standard email notification that JEMHC sends.