Usage

Owned by Ryan Clifton
Last updated: Apr 06, 2023
2 min read

JEMH Cloud tracks resource usage through Message Count and Data metrics. This Usage page allows administrators to monitor their usage.

The Usage data is displayed within 7 different categories:

  • Traffic In: Inbound messages that are processed successfully

    • Issue Created: An inbound inbound email creates an issue

    • Issue Commented: An inbound email generates a comment in an issue

  • Traffic Out: Outbound notifications JEMH Cloud creates in the 'normal' traffic flow

    • Notification Sent: The Email sent after receiving a webhook Event from Jira (e.g a user or JEMH Cloud created/commented an issue)

  • Maintenance In: Inbound messages that encounter problems during processing

    • Message Blacklisted: An processed inbound email has been blacklisted

    • Message Processing Error: An processed inbound email couldn't be processed due to an error

    • Limit Exceeded: An email can’t be processed as a limit has been reached (like Issue Comment Limit or Issue Comment Max Size)

    • Message Not Catch: An email cannot be processed as it didn't match any of the profile's catch email addresses

  • Maintenance Out: Outbound messages JEMH Cloud creates for maintenance reasons

    • Ping Sent: JEMH Cloud sends an email as result of the user testing Message Outbound configuration

    • Message Forwarded: JEMH Cloud forwards an email that can’t be processed (due to error, blacklisting, etc.)

  • Available (Incl. Data Packs): Number of messages and the amount of data that is available to be used for that month.

  • Consumed: This identifies the number of messages that have been sent and how much data has been used for that month.

  • Total (Available + Consumed): Shows the number of messages and the amount of data that can used as per your current plan.

Non-Plan Usage

This is number of notifications and actions that aren’t currently billed or capped. Currently there are 6 notification types that are not billed or capped:

  • Slack Notifications

  • SMS Notifications

  • Telegram

  • Mattermost

  • Directive Set Link

Usage History

Allows you to view how many messages and data that have been used previously. This can be filtered to show:

  • Last 24 hours: Messages and data used for each hour across the last 24 hours.

  • This Month: The messages and data used each day for this current month.

  • This Year: Message and Data used within previous months.

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