SU for Jira


SU for Jira


@Andy Brook [Plugin People]


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Jira 5 or newer


SU for Jira


What is SU?


  1. You can install this plugin via the universal plugin manager!

License install

The Plugins 'configure' link lets you request an EVAL license. Follow the screenshots listed on the plugin page


Marketplace licenses (obtained via the Marketplace) can be installed directly:


Keyboard Shortcut

@since JSU 1.5.4

A global keyboard shortcut is available for SU, to see available shortcuts press ?, to trigger the SU prompt, press the combination g + u, then you will get:

User Prompt

User Selection

Ready to Submit

User Prompt

User Selection

Ready to Submit

Controlling Access

@since JSU 1.5.5

 Only system admins can configure who can SU, anyone with SU capability cannot SU to a user with system admin capability!

 The SU keyboard shortcut will only be visible for people who have the SU capability

 Appropriateness of SU is validated at the point of SU, so SU links will be shown for System admins etc.

The default behaviour is that System admins and Jira admins are able to SU, access may also be granted to nominated groups (note: probably not a good idea to add jira-users into this!):

Default Access

With Delegated Group Access

Default Access

With Delegated Group Access


The SU Exit for JIRA SU is accessed via the toolbar, as shown below:


With SU v1.8.3 (Jira 7.10.x), its now also possible to log out SU activity, to track common SU related actions (SU to userX, SU exit, history retention changes, manual purge etc).

Add the following to your JIRA_HOME/WEB-INF/classes/ file, it will then append high level actions to the give files. Here, we create su.log specifically to capture this info, but also send a copy to the console and filelog, remove as needed.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 ##========================================== ## ## SU logging ## log4j.appender.SUFileLog=com.atlassian.jira.logging.JiraHomeAppender log4j.appender.SUFileLog.File=su.log log4j.appender.SUFileLog.MaxFileSize=20480KB log4j.appender.SUFileLog.MaxBackupIndex=5 log4j.appender.SUFileLog.layout=org.apache.log4j.PatternLayout log4j.appender.SUFileLog.layout.ConversionPattern=%d %t %p [%c{4}] %m%n log4j.appender.SUFileLog.Threshold=INFO # # add entries for all SU packages #, console, filelog, SUFileLog

Centrally logging?

After enabling logging, in 1.8.5+ the following will be seen for SU and SU-Exit actions:

1 2 3 2018-10-08 14:01:47,710 http-nio-8080-exec-6 INFO [jira.web.action.JiraSUAction] SU Complete, From [user=admin, name=admin] To [user=test, userName=test] ... 2018-10-08 14:02:11,512 http-nio-8080-exec-12 INFO [jira.web.action.JiraSUExitAction] SU EXIT Complete, From [user=test, name=test] BackTo [user=admin, userName=admin]

Manual Tweak required (Prior to V 1.4.4)

  1. Modify the file /atlassian-jira/secure/admin/user/views/userbrowser.jsp to get a UI 'SU' link. Find the following (starting around line 182 in Jira 5.2), the bold section is added to make the SU link visible.

    1 2 3 4 5 6 7 8 9 10 <td data-cell-type="operations"> <ul class="operations-list">.. <li><a id="su_link_<webwork:property value='name'/>" href="<ww:url page='JiraSU.jspa'><ww:param name="'name'" value='name' /></ww:url>">SU</A></li> <li><a id="projectroles_link_<ww:property value=" name" />" href="<ww:url page="ViewUserProjectRoles!default.jspa"> <ww:param name="'name'" value="name" /> <ww:param name="'returnUrl'" value="'UserBrowser.jspa'" /> </ww:url>"> <ww:text name="'common.words.project.roles'" /></a></li>... </ul> </td>

The manual approach

Jira 3.x - 4.1.x Add the following beneath it:

1 | <a id="su_link_<webwork:property value="name"/>" href="<webwork:url page="JiraSU.jspa"><webwork:param name="'name'" value="name" /></webwork:url>">SU</A>

Jira 4.2

1 | <a id="su_link_<webwork:property value='name'/>" href="<ww:url page='JiraSU.jspa'><ww:param name="'name'" value='name' /></ww:url>">SU</A>

Jira 4.4+ - 6.0

1 <li><a id="su_link_<webwork:property value='name'/>" href="<ww:url page='JiraSU.jspa'><ww:param name="'name'" value='name' /></ww:url>">SU</A></li>


Once installed, as a system administrator, go to the User Browser, you will find a SU link in the Operations column. Clicking SU will reset who you are to the given user, and return you to the Dashboard.

Alternate usage (no install needed)

You can also invoke the SU via the following JavaScript:

1 javascript:if({alert(%22Jira%20SU:%20URL%20doesn't%20point%20to%20a%20Jira%20system!%22);}else{void(uid=prompt('Jira%20SU%20('+window.location.hostname+')',''));if(uid){window.location.href=%22https://%22+window.location.hostname+%22/secure/admin/user/JiraSU.jspa?name=%22+uid.toLowerCase();};};

If your Jira isn't deployed to / you will need to update the URL with the prefix:

1 /PREFIX/secure/admin/user/JiraSU.jspa?name=%22+uid.toLowerCase();};};