Concurrent mail retrieval resulting in duplicate issue creation
- Aiden Long (Deactivated)
Owned by Aiden Long (Deactivated)
Sept 08, 2017
1 min read
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Problem
Solution
If you have massive email volume (mailbox perpetually contains > 00's of emails, and/or they are large (ie take time to download) then the following could affect you:
Data Center (7.2.9 / 7.3.6 tested, probably earlier releases too) can cause concurrent retrieval and processing of emails from a common mailbox. Private support reference PS-14639, public issue tracker (not currently public).
https://jira.atlassian.com/browse/JRASERVER-65197 : JIRA Data Center Cache replication stops due to Heartbeat jobs failure
https://jira.atlassian.com/browse/JRASERVER-65581 : JIRA creates duplicate issues when the standard mail handler has to process a large number of emails or large amounts of data.