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Summary

When JEMH processes emails, if things don't quite work as expected, for example, security constraints stop an 'edit' operation, rather than swallow that, these kinds of things are collated and sent via formatted email back to the sender. The intention is to help users figure out what they did wrong.

Configuration

JEMH Hint-O-Grams configuration is accessible through the ‘Notifications’ section of the JEMH Profile at:

  • JEMH > Profile > Notifications

Configuration

Description

Hint-O-Gram enabled?

Checkbox for enabling Hint-O-Grams

Override Hint-O-Gram email address

Defines a target email address for Hint-O-Grams to override as the sender, allowing a specified address to receive Hint-O-Grams rather than the email sender

When are Hint-O-Grams sent?

Reject Scenarios

On Create
  • A script manually sets the processing Outcome

On Comment
  • If the sender is not already involved on the issue and the ‘Non JIRA account holder Security Check filter’ is enabled

  • A script manually sets the processing Outcome

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