Attachments

Attachment configuration allows attachments from incoming emails to be added to created issues.

Note: When attachments, images, or attachment email copies are included, the downloaded data will could towards the total plan usage.

Upload Attachments

This setting configures if attachments found in the incoming email should be added to created issues. Available options are:

All - Attachments will be added to created issues.
- Attachment Duplication Strategy - Only selectable when ‘Upload Attachments’ set to ‘All’.
None - attachments will not be added to created issues.

Attachment Duplication Strategy - Requires 'Upload Attachments' set to ‘All’

When attachments should be added to created issues, the strategy option is shown.

Available options are:

None - Attachment duplication will be avoided. Used to reduce attachment and image duplication from replied emails processed by JEMH Cloud.
Retrieve issue attachments and hash - Gets existing attachment data on the existing issue. Only adds the new attachment if the hashes differ. The hash strategy adds to Plan data usage when an existing attachment is the same size as the new file but its hash value isn't yet known.

Add Email To Issue

‘Add Email to Issue’ configuration allows incoming emails to include a copy of the inbound email on the issue.

Note: Attaching email to issue will consume (at least) double data when processing emails, due to uploading the entire email content size as an attachment.

Attach Email

When enabled, attaches the incoming email as a .eml file. Available options are:

Off
On Create
On Comment
On Create/Comment

Attach HTML Body

When enabled, attaches the incoming email body (if present) as a .html file. Available options are:

Off
On Create
On Comment
On Create/Comment

Attach Text Body

When enabled, attaches the incoming email body (if present) as a .txt file. Available options are:

Off
On Create
On Comment
On Create/Comment

Disable Zipping Original Content

When enabled, original email content will be attached to the issue without compressing into a .zip file.

When disabled (default value), original email content will be compressed to reduce plan consumption.

Attached Email File Name Format:

The configured format of the uploaded attachment.

Pattern	Description
%O	operation as `create` or `comment`
%Y	sent date as `YYYY_MM_DD`
%T	(sent date as `HHMM`)
%P	personal name of the remote sender address
%E	file extensions as `.zip`, `.html`, `.text` or `.eml`

Default Format:

%O-%Y-%T-%P.%E