| Table of Contents |
|---|
Zendesk-Jira Integration
Zendesk is a platform that assists in providing support to customers. Zendesk can be integrated with Jira usign two apps, one on Zendesk and the second in Jira. These apps are listed below, along with a setup guide.
...
Issue creation in Zendesk | Issue in Jira |
|---|---|
 |  |
However, the ‘jira_escalated’ label is added to the issue after the ‘Issue created’ event. As such the issue does not have the label when it is processed by JEMH. This can result in some processes such as user made scripts failing as they may depend on the ‘jira_escalated’ label.
This issue only applies to the ‘jira_escalated’ label when it is auto created, if a user manually adds the label to the issue in Zendesk, the label will be present.
The solution to this issue is to remove dependency to the ‘jira_escelated’ label from scripts and use other fields to identify issues created by Zendesk. Information on how this can be done can be found in this article, under ‘Custom Fields’:
...