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To able to replicate the Customer Visible Status functionality you will first need to know what the new updated status typically used for the Generic and Updated Issue Events.

Example Script:

Code Block
#set($oldStatus = "")
#set($newStatus = "")

#if ($!changelog)
  #set ($changeList = $changelog.getRelated("ChildChangeItem"))
  #foreach($changeListItem in $changeList)
    #if($item.getString("field") == "status")
      #set($newStatus = $item.getString("newString"))
      #set($oldStatus = $item.getString("oldString"))
    #end
  #end
#end

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