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Table of Contents

Scenario

In this scenario, the Jira user/portal user creates an issue via email with an attachment. How to analyze the outcome of the events please review under How Jira events turn into emails.

Notification Mapping configuration

The following notification mapping configuration has been used:

Info

Additional settings which are not present in above screenshot:

  • Recipient Type: - To

  • Notify Users Of Their Actions When Update: - enabled

Issue

Issue History

Events

When the issue has been created, we can see under the Issue view for the History tab, 3 events happened. Therefore, the above screenshot indicates that webhook events have been merged [3] to reduce email volume.

Event Report

The Event Report indicates that 1 email has been sent to the Reporter. Also, under Auditing > Outbound Messages view we can see that one email has been sent

The Report will indicate who was notified.

A restricted view of the mail is also available, so you can see ‘what’ content was sent, 'what' notification event has been sent (and see it differ between different recipient notifications):

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Reviewing the actual sent mail


Related articles

How Jira events turn into emails