Jira user creates an issue via email with attachment
Scenario
In this scenario, the Jira user/portal user creates an issue via email with an attachment. How to analyze the outcome of the events please review under How Jira events turn into emails.
Notification Mapping configuration
The following notification mapping configuration has been used:
Additional settings which are not present in above screenshot:
Recipient Type: - To
Notify Users Of Their Actions When Update: - enabled
Issue | Issue History |
|---|---|
|
|
Events
When the issue has been created, we can see under the Issue view for the History tab, 3 events happened. Therefore, the above screenshot indicates that webhook events have been merged [3] to reduce email volume.
Event Report
The Event Report indicates that 1 email has been sent to the Reporter. Also, under Auditing > Outbound Messages view we can see that one email has been sent
The Report will indicate who was notified.
A restricted view of the mail is also available, so you can see ‘what’ content was sent, 'what' notification event has been sent (and see it differ between different recipient notifications):
Reviewing the actual sent mail
Related articles
https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/2552889351