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Summary
This profile redirects the email depending if the keyword is in the subject of the email. This is done by having a keyword mapping rule defined and when a email is sent it will then check for the keyword and will redirects the email if it matches in the subjectProfile uses a Project Mapping with a keyword rule that will redirect the email if the subject contains the keyword that has been set.
Example Profile
This Profile will redirect the issue to Example_Project if the subject or body of the email contains the word “word” and if it does not then it will redirect to a different project.
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