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Before processing the incoming email, JEMH Cloud allows pre-processing tasks that can edit or fix the incoming email content.

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Configuration

This section describes how email content should be manipulated before processing issue create and comment requests.

Content Type Preference

The selected option will be the preferred format for processing when emails contain both ‘text’ and ‘html’ bodies.

Available options are:

HTML - The ‘html’ part will be processed.
Text - The ‘text’ part will be processed.
Any - No preference.

Forwarded Email Subject Prefixes

The regex values provided will be used to filter incoming email subject prefixes. If a subject prefix matches the provided regex, the prefix will be removed from the email subject.

Pre Field Processor Subject Clean-up Regexes

Custom regexes supplied will be used to match against and remove matching content from the incoming email subject. This can be used to remove sensitive data in email subjects not wanted in the issue summary.

Pre Field Processor Body Clean-up Regexes

Custom regexes supplied will be used to match against and remove matching content from the incoming email body. This can be used to remove sensitive data in the email body not wanted in the issue description for created issues (or comment for issue update comments).

Create Body Delimiter Texts

Custom regexes configured here will be used as body delimiters when creating an issue.

Create Body Delimiter Regexes

These predefined regexes can be applied against the email body when creating issues. (Holding Ctrl and selecting another value allows you to select multiple predefined regexes).

Create Post Field Processor Body Clean-up Regexes

Regexes defined here will run after Field Processors (See https://thepluginpeople.atlassian.net/l/cp/gj1HBWb1). Custom regexes configured here will be used as body delimiters when creating an issue.

Comment Body Delimiter Texts

Custom regexes configured here will be used as body delimiters when commenting on an issue.

Comment Body Delimiter Regexes

These predefined regexes can be applied against the email body when commenting on issues. (Holding Ctrl and selecting another value allows you to select multiple predefined regexes).

Comment Post Field Processor Body Clean-up Regexes

Regexes defined here will run after Field Processors (See https://thepluginpeople.atlassian.net/l/cp/gj1HBWb1). Custom regexes configured here will be used as body delimiters when creating on an issue.

Sent Date Field

The selected custom field will be used to store the ‘sent date’ value found within an incoming email.

Sent Date Field Format

The format pattern provided will be used when setting the ‘sent date’ field.

Default format is: dd/MMM/yy h:mm a . The default format will be used if this setting is left empty.

Issue Association

TODO

Message Rejection