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When exclusion rules apply, the JEMHC > Auditing > item > Report contains details as to why. Auditing is located in global configuration (JEMHCloud > Auditing) and through the Jira project administrator screen (Project Admin > JEMHCloud > Auditing).
Controlling the outcome
Your Profile defines what happens to messages that match exclusion patterns:
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Use Cases For Exclusions
Common reasons to exclude items are to limit the type of users that can create issues (e.g. Automate Response systems) and to limit the attachments that are included within comments (e.g. Signature images).
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