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You got a Forward Notification because your email address is listed in JEMH Profile > Notification > Forward Users, and an email wasn’t processed. All Forward users receive these notifications, and such users will typically need to be a JEMH/Jira administrators to take any corrective action.

Common Scenarios

In most cases, you will need to take action when notified of a Forward Notification because a customers email wasn’t processed with useful outcome (Issue Create / Update) but there some very common No-Action scenarios where, whilst there is no direct action to take in response to this specific Forward, you should be aware of this and understand what it is, as additional steps may be required to reduce/prevent the problems recurring.

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