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When flagging mail for support, that mail content remains in its source region, is only retrieved at the point of need by The Plugin People.
Data
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in
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Data in transit
The Plugin People follow Atlassian guidelines (see https://developer.atlassian.com/platform/marketplace/app-security-guidelines/) on minimum transport security ciphers.
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3rd party integrations like Slack and SMS provider web gateways are only accessible over secure transports.
Data Residency
See /wiki/spaces/JEMHC/pages/4102750249 for more information.
Secret management
Key management is delegated to AWS wherever possible making rotation automated.
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