Data Residency

What is Data Residency?

Data Residency allows app customers to have greater control over where their data is stored. This is beneficial for organizations that need to meet regulatory compliance requirements.

What data is in-scope?

All application data related to your JEMH Cloud installation is in-scope for Data Residency. See https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/3510763521 for more details on what this data consists of and how it’s stored.

Where is my app data located?

Existing installations

App data is located in the US. The ability to relocate your JEMH Cloud app data when you change your Jira product location is coming soon!

New installations

Where app data for new installations will be located depends on if the host Jira product is pinned to a location. For more information on product pinning, see Atlassian’s documentation: https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/ .

Atlassian product location	JEMH Cloud app data location

Atlassian product location	JEMH Cloud app data location
Not pinned to a product location	US (Virginia) AWS region
EU or DE	EU (Frankfurt) AWS region
US	US (Virginia) AWS region
All other product locations	US (Virginia) AWS region

What about other regions?

Currently we support EU (Frankfurt) and US (Virginia) AWS regions. If you require data residency in a region that we don’t currently support, please let us know via our support channel: https://thepluginpeople.atlassian.net/wiki/spaces/PP/pages/34439179.

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