What are exclusions
Exclusions allow you to prevent certain emails, attachments and notifications from being processed. Excluded items can be either forwarded (to the forward user) or dropped silently.
Who can configure exclusions
User’s that have will need to either been given access to the app and or have access to the Jira Project administratorsSettings.JEMHCloud Exclusions can be defined within two locations, JEMHCloud app (Global to all issues and Projects or specific Project) and through the Jira project (Applied that specific Project).
When exclusion rules apply, the JEMHC > Auditing > item > Report contains details as to why. Auditing is located in global configuration (JEMHCloud > Auditing) and through the Jira project administrator screen (Project Admin > JEMHCloud > Auditing).
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Controlling the outcome
Your Profile defines what happens to messages that match exclusion patterns:
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Use Cases For Exclusions
Common reasons to exclude an item include Postmaster addresses, items are to limit the type of users that can create issues (e.g. informing you that the recipient address can’t be found. Other automated response systems are also good candidates for being excluded. You may also want to exclude file attachments, a common annoyance can be email signature images being attached to created issues, attachment exclusions allow you to remove these unwanted attachmentsAutomate Response systems) and to limit the attachments that are included within comments (e.g. Signature images).
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