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Note: Workaround user must belong to the Jira Administrators group in order to allow JEMHCloud to create customers. See Workarounds for more information. |
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The configuration above will then allow Customers to be created and notified of their account being created. Also allows the Customer to be added as the reporter on the issue.
All Customer configuration Options.
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There are some other options which will allow you to further customise the Customer creation process.
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Description
Add Customer To Service Project
Adds auto created customer to service project.
Add Customer To Organizations
Created customers will be added to the selected organizations.
Whitelist user creation by email address regex
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Addresses matching these
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regular Expressions will be created as Jira Users. Regular Expressions can be created and tested within the Regex Tester. Leave blank to disable.
Blacklist user creation by email address regex
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Addresses matching these
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Regular Expressions will NOT be created as a
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Jira user. Regular Expressions can be created and tested within the Regex Tester. Leave blank to disable.
Notify auto-created customer
Send a notification to the new customer. Jira Service Management doesn't notify the customer when its account is created via Rest API. As a result JEMHCloud can send a notification. It is recommended to have this notification turned on.
Registration Email Notification Format
The notification format that is used when the registration email is sent to the auto created customer. This can either be HTML or Text.
Registration Email Template Set
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This is the template set that is going to be used when sending the registration
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email.
Send registration Email to forward user as
Select if the profile’s admin user (Forward User) should receive a copy of the registration email. Select none to disable. Current options are:
None - Will not be notified
To
Cc
Bcc
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