Page Comparison

Summary

This profile redirects the email depending if the keyword is in the subject of the email. This is done by having a keyword mapping rule defined and when a email is sent it will then check for the keyword and will redirects the email if it matches in the subjectProfile uses a Project Mapping with a keyword rule that will redirect the email if the subject contains the keyword that has been set.

Example Profile

This Profile will redirect the issue to Example_Project if the subject or body of the email contains the word “word” and if it does not then it will redirect to a different project.

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MIME-Version: 1.0
Received: by 10.223.112.12 with HTTP; Sat, 18 Jun 2011 22:42:26 -0700 (PDT)
Date: Sun, 19 Jun 2011 17:42:26 +1200
Message-ID: <BANLkTinB1mfSh+GwOXGNWoL4SyDvOpdBoQ@mail.gmail.com>
Subject: ThisUsing isKeyword aRule startingto email template, update as required salesdetect word
From: "NotaUser" <notauser@sender.com>
To: mailbox@localhost
Content-Type: text/plain; charset=UTF-8

This will redirect to exampleExample_projectProject as the subject contains word.

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Issue created by email

This is the support case issue that was created and this is created in the Example_Project.

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