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As a JIRA administrator you get users saying 'I cant do xyz', or you have conversations like 'you should see xyz' and the phone says 'no I cant'. You need to be your user to ensure clarity of instructions, and to spot/resolve other kinds of problems. Without giving passwords away, how do you do that? Well, you use this plugin. This plugin enables system administrators to become another user (to 'su' in Linux speak), enable setup, testing etc