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  1. Use Java command jps to list JVM processes, or use another method to find the process ID of the JVM running Jira

  2. Use jstack -l <pid> where <pid> is the Jira JVM process idID number

  3. If the command fails to print, use jstack -F -l <pid> to force the command

  4. Attach the output to your support case with us

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