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Missing Data at ‘Issue Created’ event
When using the Zendesk - Jira integration tool alongside feature such as JEMH Templates, Information relating to the issue may not be present and thus cannot be used. This table illustrates when data added by users is available for use at the Issue creation event.
Data set at Zendesk - Jira Issue create | Data available at Issue creation event. |
|---|---|
Data Field left ‘Blank’ | Default Jira Value used during event, set to ‘Blank’ after event. |
Data field set to valid value on issue creation screen. | Value available during issue creation event. |