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There are many ways to get support, duplication of reports across channels will not get them answered sooner!

  • JEMH issue tracker on Jira - Our Support Portal is the primary support communication method

  • Ask a question - appropriate for simple questions or queries

  • Email our support desk - through the use of our wonderful JEMH Cloud app, it results in to create a private support ticket in our Jira anyway!

  • Telephone (office: +44 1242 802-757 - mobile: +44 791 468 3169) within UK office hours (above). Telephone is not a primary support communication method, conversations cannot be referred, there is no history and in most cases,¬†Issues¬†would still be required (above) to better manage the case

  • Live video calls are also not a primary support communication method. This channel may be considered for use once our primary channel (Jira) has been used and has proven to not be enough to get a support request resolved.

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