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For most databases there are no common causes for a missing processing report, however MySQL databases have poor support for Multi Byte characters and will not store a report containing these characters. If a MySQL database is detected the following message along with links to the following pages are shown:

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• PPL KB:

  • https://thepluginpeople.atlassian.net/wiki/spaces/KB/pages/314867719/MYSQL+exception+-+Caused+by+java.sql.SQLException+Incorrect+string+value

• Atlassian background info:

  • https://confluence.atlassian.com/jirakb/jira-does-not-work-with-emoji-4-byte-characters-429919955.html

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