What are exclusions
Exclusions allow you to prevent certain emails, attachments and notifications from being processed. Excluded items can be either forwarded (to the forward user) or dropped silently.
Who can configure exclusions
User’s that have been given access to the app and Jira Project administrators. JEMHCloud Exclusions can be defined within two locations, JEMHCloud app (Global to all issues and Projects) and through the Jira project (Applied that specific Project).
When exclusion rules apply, the JEMHC > Auditing > item > Report contains details as to why. Auditing is located in global configuration (JEMHCloud > Auditing) and through the Jira project administrator screen (Project Admin > JEMHCloud > Auditing).
Use Cases For Exclusions
Common reasons to exclude items are to limit the type of users that can create issues (e.g. Automate Response systems) and to limit the attachments that are included within comments (e.g. Signature images).