#if its not created via Email, its not us.
JSM Projects
When issues are created by JEMHC in a JSM Project their description heard has:
Username raised this request via Email
the ‘via’ part gives the clue. Its values are defined in CustomerRequestChannelSource:
“via Email” is used by JEMHC
“via Jira” is used by:
the Issue Collector , if used
direct REST calls from external scripts using the standard Jira REST API of nnn.atlassian.net/rest/api/2/issue (secured with a user token)
“via API” is used by:
direct REST calls from external scripts using the standard JSM REST API of http://nnn.atlassian.net/rest/servicedeskapi/request (secured with a user token)
“via Portal” appears to be for portal users..
Validating
Creating an issue via standard Jira REST : /rest/api/2/issue
This will show up as “raised this request via Jira”
B64AUTH is a base64 value eg:
Read https://developer.atlassian.com/cloud/jira/service-desk/basic-auth-for-rest-apis/
echo "andy@blah.com:myusertoken" | base64
Invoke rest
The script, where you paste the b64 encoded token:
curl --request POST \ --url 'https://thepluginpeople.atlassian.net/rest/api/2/issue' \ --header 'Authorization: Basic $B64AUTH' \ --header 'Accept: application/json' \ --header 'Content-Type: application/json' \ --data @/home/andy/issue.json
issue.json
{
"fields": {
"project":
{
"key": "SUPPORT"
},
"summary": "REST ye merry gentlemen.",
"description": "Creating of an issue using project keys and issue type names using the REST API",
"issuetype": {
"name": "Support Request"
}
}
}
Creating an issue via JSM REST:
This will show up as “raised this request via API”
B64AUTH is a base64 value eg:
Read https://developer.atlassian.com/cloud/jira/service-desk/basic-auth-for-rest-apis/
echo "andy@blah.com:myusertoken" | base64
Invoke rest
The script, where you paste the b64 encoded token:
curl --request POST \ --url 'https://thepluginpeople.atlassian.net/rest/servicedeskapi/request' \ --header 'Authorization: Basic YW5keUB0aGVwbHVnaW5wZW9wbGUuY29tOlVrQjhoYUo0bGU4NW1teWx3dHVERUU3Qg==' \ --header 'Accept: application/json' \ --header 'Content-Type: application/json' \ --data @/home/andy/jsm.json
jsm.json
{
"serviceDeskId": "1",
"requestTypeId": "6",
"requestFieldValues": {
"summary": "Request raised via service REST API",
"description": "test."
},
"raiseOnBehalfOf": "lol@google.com"
}