SINCE 4.1.25

Summary

When you see the below banner it means that the User that is running the Jira Instance does not have the correct permissions/access to write to the JEMH folder within JIRA_HOME/data/jemh. Without Write/Read permissions on this folder it means that JEMH will not be able to process any emails as is not able to save an audit copy of the email within the folder.

Due to this, we have changed the behaviour so that JEMH does not process any incoming emails when the environment user (User that runs Jira on the system) does not have permission/access to write to the folder (this is to prevent lose of data). When this occurs a banner will be displayed within the JEMH configuration to help make you aware of this issue.

Resolution

To resolve this issue, you will need to go to JIRA_HOME/data and either change the Ownership of this folder and its sub-folders to the Environment user that runs Jira or add the Read (r),Write (w) and Execute (x) permission to the JEMH folder.

Example Linux Terminal commands to change owner/permissions:

Change Ownership:

Below will change the ownership of the jemh folder and its sub-folders to “jiraUser”.

sudo chown -R jiraUser:jiraUser jemh

Add missing Permissions:

Below will add the Read, Write and Execute permission to the jemh folder and its sub-folders.

sudo chmod -R +rwx jemh

Below is a screenshot that show the correct permissions that the JEMH Folder would have: