You wish to configure JEMH to facilitate email creation and commenting in JSD projects by Customer Users (which are created automatically).
Newer versions of JEMH do not require any of the customer user set up shown on this page. Versions equal to or higher than those in the below table do not need customer user set up:
More information can be found here: Jira Service Desk compatibility improvements |
Do not grant customer users or the customer user group the "Service Desk Agent" permission as this will cause problems with comment privacy. Similarly, do not give Agent users membership of the "Service Desk Customer" project role. |
It is advised that the project permissions are granted to the Customer user via a group rather than the "Service Desk Customer" project role. Granting permissions via the project role will be detected as a configuration problem by Service Desk and will disable the "Anyone can sign up for a customer account" behaviour. |