Jira Service Desk compatibility improvements

JEMH 3.0.0 brought with it improvements to how it interacts with Jira Service Desk projects. These changes have now been implemented in several older series' in order so that more users can benefit.

Customer users

Customer users should now be catered for out-of-the-box. Previously, JEMH required Jira Service Desk customers to have been explicitly granted issue permissions and given the “Service Desk Customer” project role. Now, none of that is necessary.

Automation rules

Jira Service Desk automation rules should now consistently work. This includes customers actions triggering workflow transitions.

Notifications

Some edge cases where events caused by JEMH would not trigger Service Desk’s own notification system are now resolved.

Which versions of JEMH have these improvements?

These improvements were first added in JEMH 3.0.0 for Jira 8.0.x, but are now available down to version 2.4.19 (for Jira 7.6.x).

The below table shows in which versions the changes were added. Any version released after these will also have the changes. As a reminder, we recommend using the newest version compatible with your Jira.