The At Prefix Field Processor is used to extract necessary information from the email by matching a specific format that is matched within the email content.
To enable the Field Processor you must go to Profile > Project Mapping > Field Processor and press edit.
First you must set “Apply field processors” to either “on Create”, “on Comment” or “on Create/Comment” as this will allow the Field Processors to run and extract the relevant information. To enable the At Prefix Field Processor you press the “Yes” radio button next to “At(@) Prefix”.
The At (@) Prefix Field Processor uses content in the format of “@key=value” to update/set the value for the specified field. The prefixed content must come before the content that will be used for the description/comment.
Here is an example email where the @prefix is being used to set the values for the Label and Component field. For an extensive list of supported field types, please see Directives.
MIME-Version: 1.0 Received: by 10.223.112.12 with HTTP; Sat, 18 Jun 2011 22:42:26 -0700 (PDT) Date: Sun, 19 Jun 2011 17:42:26 +1200 Subject: test At Prefix From: example1@customer.com To: test@test.com Content-Type: text/plain; charset=UTF-8 @Components = Billing Services @Labels = Example This is an example description |
Here is the issue page when the example email is processed by the Profile. This shows that the Component and Labels values have been extracted and applied within the issue.