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Enterprise Mail Handler for Jira Data Center (JEMH)

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  • First time Install - two minute quickstart
    First time Install - two minute quickstart
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  • How-to articles
    How-to articles
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  • How Do I....
    How Do I....
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  • Licensing
    Licensing
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  • Migrating from Server/DC to Cloud
    Migrating from Server/DC to Cloud
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  • Common Problems
    Common Problems
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  • Technical Details related to data usage
    Technical Details related to data usage
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    The Plugin People Knowledge Base
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  • JEMH App Documentation
    JEMH App Documentation
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Results will update as you type.
  • 1 - What is JEMH
  • 2 - Configuring JEMH
    • •
      Feature Overview
    • •
      Enabling JEMH logging
    • Configuration Questions
    • •
      Two minute JEMH quickstart
    • How Do I....
      • •
        Use Email Allowlisting and Blocklisting within a Profile?
      • •
        Integrate JEMH with JIRA Service Desk
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        Add JIRA users without project permission as non-JIRA users
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        Associate an email with an issue
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        Change the EventID or Ignore an Event
      • •
        Change the From: Address in Notifications
      • •
        Completely remove JEMH configuration database tables
      • •
        Configure Audit History Purging
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        Configure Inbound Mail for JEMH
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        Configure JEMH for a Helpdesk environment from scratch
      • •
        Create a TestCase
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        Create an Ad-Hoc Template for "Notification Scheme Entity count exceeded" Notifications
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        Create and Update Profiles using REST (deprecated api)
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        Create Images Inline from HTML mail
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        Create Issue based on another (Templated Creation)
      • Create Issues
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        Customise the Comment Header
      • Customize Email Templates
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        Customize text messages in Templates
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        DataCenter Licenses (Eval and Purchase)
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        Diagnose Issue Creation Failure
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        Enable client side filtering and sorting of messages
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        Enable confirmation for user creation?
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        Enable Issue Created Notification for both Portal and JIRA Email Users (and prevent duplicate notifications)
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        Enable non-Jira Account holders to receive issue updates and create/comment on Issues
      • •
        Enable non-Jira account holders User Creation
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        Enable Inline Images (Inbound and Outbound)
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        Ensure that attachments added whilst adding a long comment are sent
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        Get JEMH to match incoming emails when the inbound address was a Blind Carbon Copy (BCC)
      • •
        How to integrate application logging errors with JEMH
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        Installing JEMH through the UPM
      • Integrate EMQ with JEMH
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        Know what template/macro data JEMH is caching
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        Monitor JEMH remotely
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        Notify JIRA users of Issue Creation (regardless of "Notify me of my actions")
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        Only send notifications when issue is in an active Sprint
      • •
        Reduce Spam
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        Remove replied-to content
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        Restrict default visibility of comments to JIRA users only
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        Route Jira user and Non-Jira user addresses into custom fields
      • •
        Send a simple acknowledgement
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        Send an email but keep quoted comments ( dont stripComments )
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        Setting a Custom Field Value using 'Custom Field Defaults' and Velocity
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        Set Jira Service Desk Organisations
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        Setup all JIRA account holder recipients as watchers
      • •
        Stop email loops
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        Stop the sender or defaultReporter being added as a watcher
      • •
        Submit emails via public REST /deliver API
      • •
        Use a TestCase for quick testing
      • •
        Use Adhoc Notifications
      • •
        Use Aliases
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        Use Auto Join Groups
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        Use CommentSecurity
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        Use customized event templates
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        Use Gmail with multiple profiles
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        Send Hint Notifications to Non-Jira Email senders of failure to create/comment
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        Use Issue Keys in email addresses
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        Use IssueSecurity
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        Use JQL to locate issues in a script
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        Use Profile Groups
      • Use Project Mappings
      • Use Scriptlets
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        Use Subject Issue Key Matching
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        Use the JEMH Notification Post Function
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        Use the JEMH Transition Attachments Custom Field
      • Use Thread Match Rejecting
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        Use Transports
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        Use Workflow Rules to transition issues on a per-project basis
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        Validate Email Structure
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        What information is needed for a support ticket
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        Working with distribution groups
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        Disable Mail Threading using Ad-hoc and/or Post Function
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        Selectively process office365 filtered mail
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        Get automatically added as a Jira Service Desk Request Participant
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        View template set change history
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        Add Inline Images/logos in notifications
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        Update JEMH Profile via XML
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        Manipulate Profiles through REST
      • Use JEMH For JSM Notifications
      • •
        Using LDAP in Notification templates
      • •
        How Security Levels Affect Notifications
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        Use JEMH Public Rest API to Export, Import and Update profiles
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        Use Webhooks
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        Remove signature text and images from emails
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        Send issue creation notification for particular nominated recipients
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        Automatically Assign a New Issue to a Sprint
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        Using X-Priority Headers
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        Drop an email that has a Precedence header when using a Profile Group
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        How to Forward an email thread into an Issue
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        What happens when you run out of disk space
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        Use Jira Assets (Insight) Custom Fields
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        How Catchemail mailbox addresses are identified
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        Use JEMH Public REST API
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        Resolve JEMH Folder is not writable Banner
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        Forward Email Notifications
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        Use Custom Directive Date Formatting (JEMH Server/Dc)
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        Use the JEMH Script Postfunction
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        Import additional classes into groovy
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        Migrate a google user/group member to an Alias
      • •
        Support mail with UTF-7 encoding using JDK17+
    • Common Problems
    • •
      Handling Non Conformant emails
    • Videos
    • •
      Enabling internal user comments to be restricted by default but not the remote user
    • •
      I have four email addresses, how do I setup JEMH?
    • •
      Project Mapping (from address) - example
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      Project Mapping (group) - example
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      Routing issues to a project - by user group membership
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      Supporting JIRA and email only users for email issue creation
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      Attachment could not be extracted
  • 3 - Licensing
  • 4 - Reporting Issues with JEMH
  • 6 - Supporting Information